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GR Mitra

Refund Policy

Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy (“Policy”) applies to all purchases made through the website and sales channels operated by ODOD Enterprises Private Limited, under the brand GR Mitra (by ODOD Group).

By placing an order on our website or through our authorized sales channels, you agree to be bound by this Policy.

2. Nature of Products

  • GR Mitra products are ready-to-eat packaged food items, including vegetarian and non-vegetarian foods.

  • Due to the perishable, consumable, and hygiene-sensitive nature of food products, special restrictions apply to cancellations, returns, and refunds.

3. Order Cancellation Policy

a) Cancellation Before Dispatch

  • Orders may be cancelled only before dispatch.

  • Once an order is processed or dispatched, cancellation requests will not be accepted.

  • Cancellation requests must be sent to sbolla@ododgroup.com with order details.

b) Cancellation by the Company

ODOD Enterprises Private Limited reserves the right to cancel any order at its sole discretion due to:

  • Product unavailability

  • Pricing or listing errors

  • Suspected fraud or misuse

  • Regulatory or logistical constraints

In such cases, a full refund (if payment was received) will be processed.

4. No Return Policy (Food Safety)

Due to strict food safety and hygiene standards:

  • Returns are not accepted once the product is delivered.

  • Opened, used, partially consumed, or tampered food products are not eligible for return or refund under any circumstances.

5. Eligible Cases for Refund or Replacement

Refunds or replacements will be considered only in the following exceptional cases:

  • Product received is physically damaged during transit

  • Package is leaking, tampered, or visibly compromised

  • Incorrect product delivered

📌 Mandatory Conditions:

  • Complaint must be raised within 24 hours of delivery

  • Clear photos and/or videos of the product and outer packaging must be provided

  • Product must be unopened and unused

Failure to meet these conditions will result in rejection of the claim.

6. Non-Eligible Refund Scenarios

Refunds will not be issued for:

  • Taste preferences or personal dislike

  • Minor variations in color, texture, or aroma

  • Delays caused by courier partners or customs authorities

  • Improper storage, reheating, or handling by the customer

  • Allergic reactions or medical issues due to consumption

  • Incorrect address provided by the customer

  • Force majeure events (natural disasters, strikes, etc.)

7. Refund Processing

  • Approved refunds will be processed to the original mode of payment only

  • Refund processing time: 7–10 business days after approval

  • Transaction or gateway charges, if any, may be deducted where applicable

8. International Orders

  • For international shipments, customers are responsible for customs clearance, import duties, taxes, and local regulations

  • Refunds will not be provided for:

    • Customs rejections or seizures

    • Import restrictions in destination country

    • Delays caused by international logistics or authorities

9. Limitation of Liability

To the maximum extent permitted by law:

  • ODOD Enterprises Private Limited, its directors, promoters, officers, and employees shall not be liable for indirect, incidental, or consequential damages.

  • Total liability, if any, shall be limited strictly to the invoice value of the affected product only.

10. Policy Amendments

ODOD Enterprises Private Limited reserves the right to modify or update this Policy at any time without prior notice. Continued use of the website or purchase of products constitutes acceptance of the revised Policy.

11. Governing Law & Jurisdiction

This Policy shall be governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of courts in Hyderabad, Telangana, India.

12. Contact Information

For refund or cancellation-related queries, contact:

ODOD Enterprises Private Limited
Brand: GR Mitra (by ODOD Group)
📧 Email: sbolla@ododgroup.com
📍 Address: Flat No. 5-9-1114/445, Suryalok Complex,
Gun Foundary Road #1, Abids, Hyderabad – 500001, Telangana, India

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