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GR Mitra

Privacy Policy

1. Introduction

This Privacy Policy (“Policy”) explains how ODOD Enterprises Private Limited, operating under the brand GR Mitra (by ODOD Group), collects, uses, discloses, stores, and protects personal information provided by users who access our website, place orders, or interact with our products and services.

By accessing this website or using our services, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please discontinue use of the website and services immediately.

2. Company Information
Legal Entity Name: ODOD Enterprises Private Limited
Brand Name: GR Mitra (by ODOD Group)
Registered Office:
Flat No. 5-9-1114/445, Suryalok Complex,
Gun Foundary Road #1, Abids,
Hyderabad – 500001, Telangana, India
Email: sbolla@ododgroup.com
Website: www.ododgroup.com

3. Information We Collect
We may collect the following categories of information:

a) Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment-related information (processed via secure third-party gateways)

b) Non-Personal Information

  • Browser type

  • Device information

  • IP address

  • Website usage data

  • Cookies and tracking data

c) Transaction Information

  • Order history

  • Product preferences

  • Customer service communications

4. How We Use Your Information
We use collected information for the following purposes:

  • Processing and fulfilling orders

  • Customer communication and support

  • Improving website functionality and user experience

  • Marketing, promotional, and informational communications

  • Compliance with legal, regulatory, and tax requirements

  • Fraud prevention and security monitoring

We do not sell, rent, or trade personal information to third parties.
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:

  • Improve website performance

  • Analyze user behavior

  • Personalize content

Users may disable cookies through browser settings; however, some website features may not function properly.
6. Payment Security

  • All payments are processed through secure, PCI-compliant third-party payment gateways.

  • ODOD Enterprises Private Limited does not store or process sensitive payment information such as credit/debit card details.

  • We shall not be liable for breaches occurring at third-party payment processors.

7. Information Sharing & Disclosure
We may share information only under the following circumstances:

  • With logistics partners for order delivery

  • With payment processors for transaction completion

  • With legal or regulatory authorities when required by law

  • With service providers who assist in website or business operations under confidentiality obligations

We do not authorize third parties to use your information for their own marketing purposes.
8. International Data Transfers
Your information may be stored or processed outside your country of residence, including India. By using our website, you consent to such data transfers, subject to applicable data protection laws.
9. Data Retention
We retain personal information only for as long as necessary to:

  • Fulfill business purposes

  • Comply with legal and regulatory obligations

  • Resolve disputes and enforce agreements

Data may be retained even after account deletion if required by law.
10. User Responsibilities
Users are responsible for:

  • Providing accurate and current information

  • Maintaining confidentiality of login credentials

  • Not sharing account access with unauthorized persons

The company shall not be liable for losses arising from user negligence.
11. Data Security Measures
We implement reasonable administrative, technical, and physical safeguards to protect personal data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
12. Children’s Privacy
Our website and products are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.
13. Limitation of Liability
To the maximum extent permitted by law:

  • ODOD Enterprises Private Limited, its directors, officers, employees, and affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising from data usage or breaches.

  • Total liability, if any, shall be limited to the value of the transaction giving rise to the claim.

14. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
15. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time without prior notice. Continued use of the website constitutes acceptance of the revised policy.
16. Governing Law & Jurisdiction
This Privacy Policy shall be governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of courts in Hyderabad, Telangana, India.
17. Contact Information
For any questions or concerns regarding this Privacy Policy, please contact:
ODOD Enterprises Private Limited
Email: sbolla@ododgroup.com
Address: Flat No. 5-9-1114/445, Suryalok Complex, Gun Foundary Road #1, Abids, Hyderabad – 500001, Telangana, India

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